The recently released 2013 Verizon Data Breach Investigations Report (DBIR) confirms that 2012 was a banner year for data breaches across every level of enterprise. From global corporations to the local pub, few were immune to some type of network attack. The report will make any IT security team shudder and resign themselves to the notion that their ...
Jennifer D. Bosavage, Editor In Chief, 5/23/2013 Comment now
On a weekend not too long ago, I brushed off my audio-visual skills and set up a presentation for a local establishment. The place that commissioned my help was hosting a three-person panel with microphones and a Mac PowerPoint presentation hooked up to a projector. It was a pretty straightforward and uncomplicated solution. But, that doesn't necessarily ...
Every day, shoppers are expressing their opinions about brands, products, and shopping experiences on retailers' Facebook pages, messaging to their Twitter handles, and posting across the social web. In fact, according to the Advertising Research Foundation, roughly one-third of shoppers say that they were either introduced to a brand or product, or ...
Providing superb customer service is the one tried and true way to succeed in business. Particularly in retail, where person-to-person contact is a requirement, people skills are critical.
When determining what causes retailers' e-commerce solutions to fail, most solution providers say that customers consider the purchasing process to be too complicated. That's the result of our recent flash poll on what technical troubles can befall an online buying experience.
If the idea of collecting big-data strikes fear into the hearts of your retail customers, they aren't alone. As if gathering all that information (and storing it) wasn't a daunting enough task, your customers need to figure out how to analyze it.
5/24/2013 10:23:31 AM
Jason Adams on How Technology Can Boost Customer Service
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